Last Updated: May 08, 2026
Returns & Refunds
1. 7-Day Return Window
We want you to love your purchase. If you're not satisfied, you can return your items within 7 days of delivery.
2. Eligibility for Returns
To be eligible for a return, the item must be unused, unwashed, and in its original packaging with all tags attached. Items on sale or personalized items are not eligible for return.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. For COD orders, refunds are typically processed via bKash, Rocket, or Bank Transfer within 7-10 business days.
4. Defective or Wrong Items
In the rare case that you receive a defective or wrong item, ALOK will cover all shipping costs for the exchange or return. Please notify us within 24 hours of delivery.